Sunday, July 09, 2006
Here's what you get when you call up AT&T to (finally) request that they bring your DSL service up to the "pro" level for which you've been paying over the last year but never have gotten: line testing and resetting that destroys what little connectivity you were subsisting on, and a technician out to look at things — in 5 days. Hence, I'm mostly offline at the moment. Enjoying a temporary stint of connectivity in the walloping 110-degree furnace that is Indian Wells, CA, but running around too much to take advantage.
I haven't researched it but am betting there's a good deal of class action activity around this service level issue...
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