Friday, April 26, 2002
Speaking of Broadband
On Monday this week I was working from home, so was there when Pacific Bell cold-called me about signing up for DSL. I've been an ISDN dinosaur for years as friends and colleagues have bemoaned their outings with high speed access. (See, e.g., Buzz.) I've turned down DSL before because of installation and reliability issues, and the thought of speed fluctuating with neighborhood use has kept me off cable. Satellites just seem more trouble than they're worth. So you're probably thinking I told the Pac Bell guy to remove me from the call list and that was that. He probably wishes I did. Instead, I cross-examined him into having to call his supervisor, who withstood the onslaught pretty well - though his responses had the ring of the saved sinner more than the telco rep (We know we really screwed this up before, but now we're Healed.). I had to give the guys a chance after all the talk of despair and redemption. The equipment's in the mail, so we'll see. I'm not disconnecting the ISDN any time soon.
posted by Denise at 2:55 PM
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